What should a broker do if a client is unhappy with a surplus lines policy option presented?

When a client expresses dissatisfaction with a surplus lines policy option presented to them, the most appropriate action for a broker is to discuss alternatives or request adjustments. This approach demonstrates a commitment to client service and satisfaction. It allows the broker to explore different options that may better suit the client's needs, preferences, or budget. Through open communication, the broker can clarify any misunderstandings about the policy and work collaboratively with the client to find a more suitable solution.

This proactive approach can lead to a stronger relationship with the client, as it shows that their concerns are being taken seriously and that the broker is dedicated to ensuring the client feels supported and informed throughout the insurance process.